Refund policy

Returns & Exchanges Policy

Thank you for shopping with Maria Victoria.

At Maria Victoria, each of our bags is carefully handmade by skilled artisans using traditional techniques and materials. Due to the handcrafted nature of our products, each piece is individually made with care and attention to every detail.

All sales are final. We do not offer refunds, returns, or exchanges. However, if you believe there is an issue with your order that may be attributable to Maria Victoria, please contact us within 7 days of delivery so we can review the case. If, after our review, we determine that the issue is the responsibility of Maria Victoria, we may offer an appropriate resolution.

Any damage caused during shipping or transit must be handled directly with the corresponding shipping carrier and will not be considered the responsibility of Maria Victoria.

Please note that due to the handcrafted nature of our products, minor variations in color, texture, pattern, or finish are not considered defects, but rather part of the unique character of each handmade piece.

How to Report an Issue

If you believe there is an issue with your order, please email us at customer.service@mymariavictoria.com within 7 days of delivery. Include your order number and clear photos of the item and the issue so our team can review it.

If the issue is approved, we will work with you to determine the best solution, which may include a replacement or another appropriate resolution.

Please do not send any items back without contacting our customer service team first. Unauthorized returns may not be accepted.

If you have any questions about this policy or need assistance with your order, please contact us at customer.service@mymariavictoria.com. We're always happy to help!